Salesforce Commerce Cloud has formed a strategic partnership with Stripe, a leading online payment processing platform, to offer businesses a seamless integration of their sales and payment processes. This collaboration provides a powerful solution for businesses to manage their customer relationships and payments in a unified platform. With Salesforce and Stripe integration, businesses can streamline their operations, improve efficiency, and enhance the overall customer experience.
Salesforce Commerce Cloud Platform’s Efficiency:
With the partnership between Salesforce and Stripe, businesses can now easily embed payment processing into their commerce platform without the need for complex integrations. This streamlined process is achieved through a simple click-and-go implementation that eliminates the need for additional resources or development time. By simplifying integrations, businesses can achieve greater efficiency in their sales and payment processes, resulting in a better customer experience and improved bottom line.
Efficiently Combat Fraud:
Fraud detection and prevention is a critical aspect of payment processing for any business. With the integration of Salesforce Commerce Cloud and Stripe, businesses can target fraud with precision, reducing false positives and expensive manual reviews. This is achieved through Stripe’s advanced fraud detection tools and machine learning capabilities, which leverage large datasets and advanced algorithms to accurately identify and prevent fraudulent activities. This results in a more efficient payment processing system that can better protect businesses and their customers.
Secure Payment Processing at Scale:
Payment Card Industry (PCI) compliance is essential for any business that processes credit card payments. By embedding payments within Salesforce Commerce Cloud through the partnership with Stripe, businesses can reduce their PCI exposure and ensure a secure payment processing system. Stripe’s PCI Level 1 certification and advanced security features provide businesses with a trusted global platform for their payment processing needs. This can help businesses build trust with their customers, while also providing them with peace of mind that their payment information is secure.
Complete List of Features
Easy Implementation:
- The Salesforce and Stripe partnership offers easy signup through Business Manager, with no coding required for integration
- Payment methods can be easily configured by site in Business Manager
- Automatic platform updates are provided, with new payment methods available by simply “checking the box”
- The partnership also offers acceptance in Salesforce Reference Architecture (SFRA)
- Stripe provides optimized business setup to streamline the integration process and ensure a smooth user experience.
Fraud Prevention:
- The Salesforce and Stripe partnership offers Stripe’s RADAR (basic) for fraud prevention, which includes features such as fraud scoring and automatic fraud blocklists
- The partnership supports 3DS (3D-Secure) for additional security measures during payment authorization
- Strong customer authentication (SCA) is also supported through the partnership, providing an additional layer of security for payments
- Chargeback and dispute management is available through Stripe, allowing businesses to manage disputes with customers and handle chargebacks effectively
- Stripe’s RADAR for Fraud Teams, which includes machine learning (ML) and rules engines for enhanced fraud detection and prevention, is available for an additional fee.
Payment Methods:
- Wide range of payment methods available through the Salesforce and Stripe partnership
- Major credit cards, including Visa, Mastercard, AmEx, Discover, JCB, Diners Club, and China UnionPay, can be accepted
- SEPA direct debit, iDEAL, Bancontact, Apple Pay, and Payment Request are also supported
- Payment Request functionality brings Google Pay, browser stored, and apps on W3C standard to enhance payment processing flexibility and convenience for customers.
Analytics and Reporting:
- The Salesforce and Stripe partnership offers access to Stripe’s centralized dashboard for real-time reporting metrics
- Businesses can export data through Stripe to their own reporting systems for analysis and reporting purposes.
Payment Processing:
- The Salesforce and Stripe partnership offers an auto card updater feature provided by Stripe, which automatically updates saved card details in cases where a card has expired or been replaced
- Businesses can take advantage of foreign exchange capabilities through Stripe to process payments in multiple currencies.
Authorization Optimization:
- The Salesforce and Stripe partnership offers machine learning-powered retries through Stripe’s technology, which automatically retries transactions that were declined by banks due to reasons such as insufficient funds or temporary network issues
- Businesses can also benefit from smart network messaging, which enables the retrying of declined transactions through optimized messaging to networks, resulting in improved authorization rates. This feature is also provided by Stripe.